These Terms & Conditions apply to all services provided by Rajen Mistry, trading as Rajen Mistry Photography and Founder Story (“we”, “us”, “our”). By engaging our services or using this website, you agree to the following terms.

1. Services

We provide photography, creative direction, brand consultancy and related creative services.

The specific scope, deliverables, timings and fees for any project will be set out in a written proposal or booking confirmation agreed with you in advance.

2. Fees and Payment

Fees are as set out in the agreed proposal or booking confirmation.

Unless otherwise stated:

• A 50% deposit is required to secure a booking and is non-refundable.

• The remaining balance is payable within 15 days of invoice.

• We reserve the right not to commence or continue work until required payments have been received.

Invoices are payable by electronic bank transfer. We do not accept cash payments.

Late payments may incur interest in accordance with applicable UK law.

3. Cancellation and Postponement

If you cancel or postpone a booking, we reserve the right to retain the deposit and to charge for any work already undertaken or costs incurred.

Where possible, we will endeavour to accommodate rescheduling, but this is subject to availability and may incur additional fees.

4. Intellectual Property and Usage

We retain copyright and all intellectual property rights in all photographs, film and other creative work we produce, unless expressly agreed otherwise in writing.

Upon full payment, you are granted a non-exclusive, non-transferable licence to use delivered photographs and film for your own business and marketing purposes. This typically includes use on:

• your website,

• social media,

• printed marketing materials,

• presentations,

• award submissions,

• relevant press coverage.

The licence does not permit:

• resale or sublicensing,

• use by third parties (such as agencies, landlords or partner companies),

• paid advertising, sponsored content or campaign use,

unless separately agreed in writing.

Any additional or extended usage may be subject to further licensing fees.

5. Portfolio and Self-Promotion

Unless otherwise agreed, you grant us permission to reference our engagement with you and to use non-confidential examples of our work for our own marketing and promotional purposes, including on our website, portfolio and social media.

6. Client Responsibilities

You are responsible for ensuring that all necessary permissions, consents and releases are obtained for people, locations or materials featured in the work, unless agreed otherwise.

You confirm that you have the authority to grant us permission to photograph or film at the agreed locations and to use any supplied materials.

7. Confidentiality

Both parties agree to keep confidential any non-public, commercially sensitive information shared in connection with a project, except where disclosure is required by law or regulatory authority.

This does not prevent us from using non-confidential work examples as described above.

8. File Retention

We will retain relevant project files and documentation for up to six (6) years following completion of a project, after which they may be securely deleted.

We do not guarantee long-term storage of original image files, raw files or working files beyond this period. Clients are responsible for ensuring they retain copies of all delivered materials.

9. Liability

We will provide our services with reasonable skill and care.

To the fullest extent permitted by law, our total liability in connection with any project shall be limited to the fees paid for that project. We are not liable for indirect or consequential losses.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

10. Force Majeure

We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including (but not limited to) illness, severe weather, travel disruption, etechnical failure, or acts of government.

11. Data Protection

We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Further details are set out in our Privacy Policy:

https://www.rajenmistry.com/privacy-policy

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and the courts of England shall have exclusive jurisdiction.